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4Gon Premium Support Starter Pack

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SKU:4GON-SUPPORT-PREM-1HOUR
01/12/2024 £75.00exc. VAT
£90.00 inc. VAT
Qty:
Available
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Key Features
  • 1 hour support
  • Email and telephone support
  • Remote dial-in support
  • Product Details
  • Reviews
Please Note: The 4Gon Premium Support Starter Pack only covers Monday - Friday 9am - 5.00pm GMT and excludes bank holidays. Orders placed out of these times will be processed the next working day.

4Gon Premium Support Starter Pack for Ubiquiti Products

The 4Gon Premium Support Starter Pack enables you to receive technical assistance for 60 minutes with a support specialist. Support from our technicians includes: assistance with configuration, coaching on specific product features, diagnosis of wireless network issues, recommendations for improvement of existing networks, and much more.

Features of our service include:

  • Telephone support with an expert wireless technician
  • Email support via our case management system
  • 60 minutes of dedicated support
  • Diagnosis, troubleshooting, coaching and configuration

The 4Gon technical staff can assist with configuration, coaching, diagnosis and troubleshooting of issues through telephone support, remote dial-in or via email. Telephone and remote-dial-in sessions are pre-booked with our technician. The package can also be used for pre-sales technical consultations, where we can offer advanced advice and recommendations for product selection and suitability. The 4Gon Premium Support Starter Pack is available for support for Ubiquiti Networks products, including UniFi, AirMAX, AirFiber and EdgeMAX products.

Currently, our Premium assistance packages are available Monday to Friday between 9am - 5.00pm GMT.

Up to two sessions can be booked with a technician on this support package. 

4Gon, as an official distributor of Ubiquiti, provide premium support packages that cover the entire Ubiquiti range.

Please note: Our support packages are for the engineer's time to help support and configure any issues and not for the resolution of the issue. If you run out of support time you will need to purchase additional Premium support to continue receiving the benefits of your package.

For our engineers to be able to help resolve and configure your wireless systems, we may need to carry out a consultation or assessment of your network or products. This consultation time will be part of support time.

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