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4Gon Premium Support Enterprise Pack

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SKU:4GON-SUPPORT-ENTERPRISE
01/12/2024 828.52EURexc. VAT
994.23EUR inc. VAT
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Available
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Key Features
  • 10 hours support
  • Email and telephone support
  • Remote dial-in support
  • Product Details
  • Reviews
Please Note: The 4Gon Premium Support Enterprise Pack only covers Monday - Friday 9am - 5.00pm GMT and excludes bank holidays. Orders placed out of these times will be processed the next working day.

4Gon Premium Support Enterprise Pack for Ubiquiti Products

The 4Gon Premium Support Enterprise Pack enables you to receive technical assistance for 10 hours with a support specialist. This package is recommended for large projects and deployments, where the configuration required, is advanced and knowledge of the hardware/software is not well understood. Support from our technicians includes: consultation to assess requirements, assistance with configuration, coaching on specific product features, diagnosis of wireless network issues, recommendations for improvement of existing networks, and much more. 

Features of our service include:

  • Telephone support with an expert wireless technician
  • Email support via our case management system
  • Remote dial-in support
  • 10 hours of dedicated support
  • Diagnosis, troubleshooting, coaching, and configurationUbiquiti system issues 
The 4Gon technical staff can assist with configuration, coaching, diagnosis, and troubleshooting of issues through telephone support, remote dial-in or via email. Telephone and remote-dial-in sessions are pre-booked with our technician. The package can also be used for pre-sales technical consultations, where we can offer advanced advice and recommendations for product selection and suitability. The 4Gon Premium Support Enterprise Pack is available for support for Ubiquiti Networks products including  including UniFi, AirMAX, AirFiber and EdgeMAX products.

Currently our Premium assistance packages are available Monday to Friday between  9am - 5.00pm GMT.

Up to 11 sessions can be booked with a technician on this support package.

4Gon, as an official distributor of Ubiquiti, provide premium support packages that cover the entire Ubiquiti range. 

Please Note: Our support packages are for the engineer's time to help support and configure any issues and not for the resolution of the issue. If you run out of support time you will need to purchase additional Premium support to continue receiving the benefits of your package.

For our engineers to be able to help resolve and configure your wireless systems, we may need to carry out a consultation or assessment of your network or products. This consultation time will be part of support time.

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